Returns & Exchanges
Due to the custom nature of our Vinyl Step and Repeat Banners, we accept returns only for products that arrive damaged or feature manufacturing defects. Please contact our support team within 48 hours of delivery to initiate a claim for a replacement or refund.
Submit a Claim
Email our customer support team with your order number and clear photos documenting the damage or printing error on your banner.
Review Process
Our quality assurance team will review your submission within 24 business hours to verify the defect and approve your return or exchange.
Return Shipment
If a physical return is required, we will provide a prepaid shipping label for you to send the item back in its original packaging.
Resolution
Once the claim is validated, we will prioritize a reprint of your custom banner or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing